Frequently Asked Questions
Find answers to common questions about our products, shipping, and services.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay online with Whish Money or choose cash on delivery.
What payment methods do you accept?
At checkout you can pay online with Whish Money (including bank transfer via Whish) or choose cash on delivery, which is available for orders up to a limit. Signed-in customers can also pay from their store account balance when it covers the order.
How long does shipping take in Lebanon?
Orders within Beirut are typically delivered within 1-2 business days. Other areas in Lebanon take 2-4 business days.
Do you offer international shipping?
Yes. Checkout lists the countries we can deliver to and calculates the delivery cost for your address before you pay. Delivery times vary by destination.
What is your return policy?
All sales are final: we do not accept returns, refunds or exchanges. If there is a delivery problem or a product defect, contact our support team within 48 hours of delivery and we will do our best to help. See our Returns page for details.
Do your laptops come with warranty?
Warranty depends on the product. Please contact our support team (Contact Us page or WhatsApp) before buying to confirm the warranty for the item you want.
Can I customize my gaming PC build?
Yes! We offer custom PC building services. Contact us with your requirements and budget, and our experts will help you design the perfect system.
Do you offer computer repair services?
Yes, we provide professional computer repair, hardware upgrades, software installation, and maintenance services at our Beirut location.
Are your products genuine and original?
Absolutely. We only sell 100% genuine products from authorized distributors. Warranty depends on the product, so please check with our support team before buying.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can also track your order status in your account dashboard.
Still have questions?
Our team is here to help. Contact us for personalized assistance.
Contact Support